Mission Statement

We provide excellent service and products
exceeding Customer expectations.

Our Customers and Employees benefit from our
professionalism, integrity and excellence.  As Bob says it so well the "Care Factor" 

           

Vision - We provide roofing counsel and services to home and property owners or owners' representatives.

Core Values - Honesty, Integrity & Value Producing

Our Mission is to produce value to all of our Customers

I. Goal:

To develop a management system and team that will produce value with all Clients.

II. Best Basics:

1. Never compromise the quality of our workmanship.
2. Never compromise safety to our employees or the Subcontractors.
3. Every day, have a plan, share your plan and work the plan.
4. For all Employees and Subcontractors to conduct themselves in a manor to create a productive and professional working atmosphere.
5. For each driver to be responsible for the appearance and maintenance for their assigned vehicle.
6. For each employee to be responsible for the proper use and maintenance of all company equipment.
7. All Subcontractors to be neatly dressed.
8. All paperwork must be processed accurately and legible and on time.
9. Any employee and or Subcontractor receiving a customer complaint is responsible for the resolution of the complaint.
10. Every night - Make it watertight!

III. Sales Creed:

1. Establishing and maintaining a relationship is our primary objective. It happens when you complete a job with 100% Customer satisfaction. Quick response and good courteous professional communication is critical.
2. Developing trust and rapport precedes any recommendations or proposals. We never assume to know what the client wants, we ask, then listen.
3. Customer service isn't something we do to people; it's something we do for and with people.
4. Truth, respect and honesty provide the basis for a long-term relationship with the Client.
5. Providing roofing services is all about solving roofing problems.
6. Selling pressure is not our style. Staying in touch and servicing our client's needs in a timely manner is our objective.
7. Negotiations are a way of working our problems when the client wants to work out the problems.
8. Ethics and values are essential to the Customer experience.
9. Fulfilling a Customer project should be a victory for both the client and the company.

Other affiliates:

1. Angie's List Super Service Awards 2007 & 2006
2. Master Elite Contractor GAF/Elk
3. Better Business Bureau (In good standing)
4. Gold Crown Installer Royal Building Products